Privacy Statement

Secnap Network Security is committed to protecting the privacy of our website visitors and clients. We uphold the highest industry standards in online privacy and protection. Secnap does not send unsolicited commercial email (UCE) or spam. You must explicitly request information from Secnap Network Security before Secnap will email you.

Website Privacy
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Security and Privacy

Secnap’s website uses security measures to protect against the loss, misuse, and alteration of the information under our control. We will never share, sell, or rent individual personal information to anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your requesting information. 

Upon request, Secnap will allow users to “opt-out” of promotional contacts at any time. Also, upon a user’s request, Secnap will delete the user and his or her personal information from its database.

Information We Collect 

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We collect information to provide and improve our services.

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This includes: 
  • Usage Data: We may collect your IP address and browser type to diagnose server issues, administer our website, and understand how visitors use it. 
  • Registration Data: If you fill out optional forms (e.g., for newsletters or gated content), we collect your name, company, address, phone number, and email address. You can opt in to receive updates from us. 
  • Service Data: When providing managed network security, audits, penetration testing, or vulnerability assessments, our engineers do not intentionally collect personal information. If we accidentally receive it, we delete it immediately and notify the sender. 

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At times we will use your IP address to help diagnose problems with our server, to administer our website and track usage. We also may track browser types to help us understand our visitors’ needs related to our website design.

There are optional sections of our website where registration forms require your name, company, address, phone and email address. These forms provide the ability to opt-in to receive future emails from Secnap as well as receive access to optional sections of our website. If you opt-in to receive email communications from us, then we may send information to you about our products or services.

‍You may review and change or delete your information with us at any time by clicking on the “modify profile” link or similar found at the bottom of emails sent via our system or by accessing the registration section of our website.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Any information we retain is stored in our secure cloud environment.

Managed Network Security Services, Network Security and Compliance Audits, Penetration Testing and Vulnerability Assessments

Secnap Engineers do not collect, maintain or forward any personally identifiable information (PII) during their normal course of work. Any PII accidentally received is immediately destroyed and the originating organization or individual is notified of both the accidental disclosure and the disposition of the PII.  All communications from Secnap'sSecurity Operations Centers (SOC) are sent using TLS encryption.

‍California Residents' Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of sales of personal information.

GDPR Compliance

If you’re in the European Union (EU), European Economic Area (EEA), UK, or Switzerland, the General Data Protection Regulation (GDPR) gives you certain rights:

  • Lawful Basis: We process your data based on your consent (e.g., when you opt into emails), our legitimate interests (e.g., improving our website or securing our services), or to fulfill a contract (e.g., providing services you’ve requested). We’ll always tell you why we’re collecting your data when we do it.
  • Your Rights: In addition to the rights of opting out or deleting your data, you can:
    • Request a copy of your personal data we hold.
    • Ask us to correct inaccurate data.
    • Restrict or object to how we process your data in certain cases.
    • Request your data in a portable format (e.g., to transfer it elsewhere).
    • Withdraw consent anytime if we rely on it (though this won’t affect what we’ve already done).
  • Data Retention: We keep your data only as long as needed for the purposes we collected it (e.g., to send you requested emails or analyze site usage), or as required by law. After that, we securely delete it.
  • International Transfers: If we transfer your data outside the EEA (e.g., to our U.S. servers), we use safeguards to protect it.
  • Complaints: If you’re unhappy with how we handle your data, you can complain to us directly or to your local data protection authority (e.g., in the UK, it’s the ICO). We’d love the chance to fix things first, though—reach out anytime.

To exercise your GDPR rights, contact us as described below.

Cookies

Client-side cookies are used to verify the login status of customers using products or services linked directly with our website. Usage of a cookie is in no way linked to any PII while on our site. If a user rejects the cookie, the user may still use our site; however, the user may not enjoy the full functionality of our site.

Server-side cookies are used to track web usage, to identify ‘worm based’ accesses, and to allow Secnap to determine which web pages you visited so that we may assist you better. If a user rejects the cookie, the user may still use our site; however, the user may not  enjoy the full functionality of our site.

Third-Party Disclosure

We may share your information with service providers who help us deliver our services. We require all third parties to respect the security and privacy of your personal information and to treat it in accordance with applicable laws and regulations. We do not allow our third-party service providers to use your personal data for their own purposes.

For transfers of data to third parties, we implement appropriate safeguards including standard contractual clauses approved by relevant regulatory authorities.‍

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how visitors use the site. The information generated by the cookie regarding your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Links to other Websites

Secnap may provide links to other websites for the convenience of our clients and other visitors. Secnap is not responsible for the privacy practices or content of any other websites to which we link.

Any changes to our privacy policy will be posted on our site. If at any point we decide to use PII in a manner different from that stated at the time it was collected, we will notify users through an email. Users will have a choice as to whether or not we use their information in this different manner.

‍Privacy Policy Effective Date: February 25, 2025

This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

If you have any questions about this privacy statement or this website, please contact us here or call 1.844.638.7328